RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@arwproducts.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us
without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take
longer than expected.
You can always contact us for any return questions at info@arwproducts.co.uk.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new
item.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to
process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@arwproducts.co.uk